These Terms and Conditions ("Terms") govern your use of the Nexxflow website (nexxflow.online) and any services provided by Nexxflow ("we", "us", or "our"). By accessing our website or engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to any part of these Terms, please do not use our website or services. We reserve the right to update these Terms at any time, and continued use of our services following any update constitutes your acceptance of the revised Terms.
Nexxflow is an AI automation agency that designs, builds, and manages custom workflow automations and AI agents for businesses. Our services include but are not limited to:
The precise scope of services for each client engagement is defined in a separate service agreement or proposal accepted between Nexxflow and the client prior to commencement of work.
We aim to deliver working automations within the timeframes stated in individual proposals. Timelines are estimates and may be affected by factors outside our control, including delays in receiving client materials, access credentials, or approvals. We will communicate proactively if any timeline changes.
To enable us to deliver our services effectively, clients agree to:
Clients are solely responsible for how their automated systems interact with their customers and end users. Nexxflow builds and configures the systems; the client is responsible for the content, messaging, and compliance with applicable regulations in their jurisdiction.
All fees for Nexxflow services are as agreed in the applicable proposal or service agreement. Unless otherwise specified:
Due to the bespoke and labour-intensive nature of our services, all payments are non-refundable once work has commenced. In the event of a dispute, we are committed to resolving it fairly and promptly — please contact us directly at dhruvi@nexxflow.online.
We reserve the right to adjust our service pricing. Existing clients will receive at least 30 days' written notice before any price changes take effect on their active engagement.
Upon full payment of all applicable fees, all custom automation workflows, AI agent configurations, and deliverables built specifically for a client become the intellectual property of that client. Nexxflow retains no ongoing rights to those specific deliverables after handover.
Nexxflow retains ownership of its proprietary methodologies, templates, internal tooling, and general workflow frameworks that may be used in the course of delivering services. These are not transferred to clients and may not be replicated or redistributed without written permission.
All content on nexxflow.online — including text, graphics, logos, and design elements — is the property of Nexxflow and protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works from our website content without prior written consent.
Both parties agree to treat as confidential any proprietary or sensitive business information disclosed during the course of a service engagement. This includes business processes, customer data, pricing, and technical configurations.
Nexxflow will not disclose client information to third parties except to the extent necessary to deliver the agreed services (for example, configuring integrations with approved platforms such as Make.com or Notion) or as required by applicable law.
This confidentiality obligation survives the termination of any service agreement and remains in effect indefinitely for genuinely sensitive information.
Nexxflow's services are provided in good faith and with professional care. However, we cannot guarantee specific business outcomes, revenue targets, or conversion rates as a result of our automations.
To the fullest extent permitted by applicable law, Nexxflow's total liability for any claim arising from our services shall not exceed the fees paid by the client in the three calendar months preceding the claim.
We are not liable for:
Clients are responsible for maintaining appropriate backups of their data and ensuring their own systems are secure. Nexxflow recommends all clients review the terms and security practices of any third-party platforms used in their automation stack.
Clients may cancel their ongoing service engagement at any time by providing 30 days' written notice to dhruvi@nexxflow.online. Fees already paid for the current billing period are non-refundable. Access to Nexxflow-managed configurations will be handed over upon receipt of final outstanding balances.
Nexxflow reserves the right to terminate a service engagement immediately if a client breaches these Terms, fails to make payment after a grace period, or engages in conduct that is unlawful, abusive, or harmful. In such cases, no refund of fees will be provided.
Upon termination, Nexxflow will provide reasonable assistance to transfer ownership of client-specific automation configurations and access credentials. Obligations of confidentiality and the limitation of liability survive termination.
By using our website or services, you agree not to:
We reserve the right to suspend or terminate access to our services for any client found to be in violation of these acceptable use standards.
Our services commonly involve integration with third-party platforms including Make.com, Notion, Google Workspace, WhatsApp Business API, Calendly, HubSpot, and others. Use of these platforms is subject to their own terms of service and privacy policies, which clients must independently review and comply with.
Nexxflow is not responsible for changes to third-party platform APIs, pricing, or policies that may affect the operation of automations we have built. Where such changes require updates to existing systems, we will notify clients and discuss any additional work required.
These Terms and any disputes arising from them shall be governed by applicable law. We aim to resolve all disputes amicably and directly. If a dispute cannot be resolved informally, both parties agree to seek mediation before pursuing any formal legal proceedings.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws in your jurisdiction.
We may update these Terms and Conditions from time to time. Material changes will be communicated to active clients via email or through an updated notice on this page. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, please reach out to us directly. We are happy to clarify anything before you engage with our services.