SYSTEM QUESTIONS & PROTOCOLS

Technical & Operational FAQ.

Learn how our enterprise PropTech SaaS platform processes property leads, integrates vector searches, adheres to Meta API compliance, and delivers a sub-2-minute response guarantee.

How does NexxFlow guarantee sub-2-minute WhatsApp response times?

Our server infrastructure monitors incoming webhook notifications from property portals (Zillow, Bayut, Rightmove, Dubizzle) and web form submissions in real time. Upon ingestion, NexxAgent parses the payload under 500ms and immediately dispatches a tailored qualification sequence straight to Meta's WhatsApp Business Cloud API.

Is our agency's proprietary listings database secure and private?

Absolutely. NexxFlow operates under strict GDPR and enterprise compliance guidelines. Every client portfolio is hosted on fully isolated server containers and isolated tenant schemas. Your property inventory is never shared, never leaked, and never used to train public open-source LLM models.

Can we customize the AI's persona to speak like our top brokers?

Yes. During your onboarding, our product team synthesizes your brand style guidelines, portfolio brochures, past email scripts, and sales standards. Our custom LLMs are trained to strictly use your agency's tone, vernacular, and luxury style.

What happens when a buyer asks a question the AI cannot answer?

NexxAgent has an automated escalation trigger. If a buyer requests details outside the guarded listing inventory (e.g. detailed legal escrow guidelines or specific developer NDA policies), the system immediately logs the question, tags the deal as "Broker Escalated" in your CRM, and alerts your hot lead agent roster via SMS or WhatsApp for instant manual takeover.

Which CRM systems are supported by NexxSync?

NexxSync provides native, real-time bi-directional synchronizations for Salesforce Sales Cloud, HubSpot CRM, Zoho CRM, and Supabase database. We also provide raw Webhook relays and custom REST API endpoints allowing custom connections to legacy real estate ERPs.

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